FAQ, Shipping, Returns

Production and Shipping

• How long until my order is made and shipped out?
  • As all Giftforu items are custom made-to-order (assembled, engraved, polished, plated, and packed in-house), we typically take 3-6 business days for creation before we ship your piece. This timeline may vary slightly and may be longer around holidays. We will always let you know if orders are taking longer than expected!
• Once made and shipped out, how long until my order arrives (within the USA)?
  • Once created, we hand over to our shipping carriers who have the following estimated shipping times based on your chosen method:
    • USPS Standard First Class (Free if over $100): 4-7 business days after production
    • USPS Priority Mail ($10): 2-3 business days (not guaranteed) after production
    • UPS 2 Day Air ($32): 2 days guaranteed delivery after production
    • UPS Next Day Air ($55): Next day guaranteed delivery after production
  • If you need your item sooner, please email service@giftforu.co.uk and we will make every effort to expedite the production for you.
• Can I order the item for delivery straight to the recipient?
  • Of course! Simply fill in the “Shipping Address” section at checkout with the recipient’s address.
  • Each Giftforu order is beautifully gift-wrapped and ready to send!
• Can I add a gift note?
  • Yes! Please let us know the gift note at the Cart and we will include it for you.
• Can you leave out the receipt?
  • Your receipt is emailed directly to you and will never be included in the package.
• Can I select expedited shipping domestically (USA)?
  • For shipping upgrades, we recommend the following options which can be selected at checkout:
    • USPS Priority Mail ($10): 2-3 business days (not guaranteed) after production
    • UPS 2 Day Air ($32): 2 days guaranteed delivery after production
    • UPS Next Day Air ($55): Next day guaranteed delivery after production
  • Do you offer international shipping?
    • We do! We welcome International orders and ship standard International. Shipping takes roughly 6-10 business days.
  • How do customs/duty charges apply?
    • International orders may be subject to duties and taxes, which vary by country.
    • Duties and taxes are the responsibility of the customer. We do not add an estimate of these fees in your final purchase price.
  • How can I track the shipping status of my order?
    • Tracking information is automatically emailed to you immediately after we ship the item
  • Help, my package has not arrived!
    • Transit time can vary greatly depending on weather, holidays, and other factors. Please be patient and check the tracking provided to you via email.
    • For international orders, customs processing may take some time and the package may appear stalled. Don’t panic! It is completely normal. Unfortunately, we do not have much control over packages once they have left the USA.
    • Please email us at service@giftforu.co.uk if you have any questions on your delivery status.

Adjustments, Returns, and Warranties

• My ring doesn’t fit. What can I do?
  • We offer free resizing on all of our rings. Please send us a message at service@giftforu.co.uk and our team will help you out.
• What is your Lifetime Tarnish Guarantee?
  • We've got your back! Precious metals may naturally tarnish over time. Typically, a quick polish will keep it shiny. If your piece is stubborn and the tarnishing won't budge- we are happy to fix it for you. All you have to do is pack it up and ship it back. We'll send your piece back good as new :)
• Oh no, my piece broke. What is your warranty for breakages?
  • We’ve got your back! Each piece has a 1-Year Warranty which covers any defects or breakages. Standing by our products is one of our Giftforu Email our team within the first year of purchase and we are happy to fix it for you. All you need to do is package your piece and send it back. We will replace or repair your item and ship it back to you free of charge.
• What is your Return Policy?
  • Non-personalized items: We accept Free returns on all US orders within 30 days. (For International returns, we will deduct 20 USD processing/shipping fee from the order.)
  • Personalized items: All items with custom engraving are final sale. Due to the custom nature of these items we are not able to change or refund an engraved piece unless there is an issue or mistake with the item. However, we do want you to love your Giftforu, so please let us know any concerns at service@giftforu.co.uk
• How long does it take to process my return?
  • Once we received the item back at Giftgoru, we will process it right away. It can take up to 5-10 days depending on how complete your return form is.
  • Refunds typically take 10 business days to appear on your credit card or PayPal statement.

Ordering

• How can I personalize my item?
  • Most Giftforu pieces can be personalized right on the product page. We also provide a preview of your engraving prior to purchase! Simply select your font, type in your text, and our engraving generator will automatically provide a “preview” image on the page.
  • Once you submit the order, you will get a confirmation with your rendered image for reference.
  • Please note the actual engraving might vary slightly as the preview image is just an approximation. Our team individually designs each engraving to best fit the text onto the item.
• Help! The engraving on my order confirmation is incorrect? How do I update my order?
  • Please let us know ASAP at service@giftforu.co.uk if you need to change or cancel the order.
  • If your order is personalized and we have not started it, we can update it for you.
  • If the order has already been made, we may need to charge a fee for rework.
  • Make sure to double check your engraving before purchase to avoid misspellings or incorrect dates!
• What payment methods can I choose from?
  • We accept most major credit cards and PayPal.

Materials and Care

• What materials do you use?
  • We only use precious metals with intrinsic value for our jewelry:
    • 14kt Solid Gold
    • Gold Vermeil (Thick gold-plating over Sterling Silver)
    • Sterling Silver
  • To learn more about the materials, please visit our Materials & Care page
• What materials do you avoid?
  • We only use the above 3 precious metals and avoid the following commonly used metals in jewelry:
    • Gold-Filled – A gold layer mechanically bonded to brass, which is a cheaper metal used in “fake” or “costume jewelry”
    • Gold-Plated over Brass or Steel – A thin gold-layer electroplated over a cheaper base metal, used in “fake” or “costume jewelry”
    • Silver-Plated over Brass or Steel – A thin silver-layer electroplated over a cheaper base metal, used in “fake” or “costume jewelry”
    • Nickel – Used as a base metal or as a layer to brighten up plating on top. Unfortunately, Nickel is known to cause skin reactions in a significant portion of the population
  • So… there’s no nickel?
    • NO NICKEL. We do not use any nickel in any of our jewelry. All our pieces are safe to wear for sensitive skin.
  • Who makes your jewelry?
    • You are in good hands! We make every single piece of jewelry in our own studio, here in the USA! Our skilled artisans love what they do and have years of experience making jewelry. Each piece is made with extreme care and love. We really want you to love your Giftforu.
  • Will my jewelry tarnish?
    • Natural, precious metals can tarnish over time. Our materials are high-quality and we do everything possible to ensure the longevity of our jewelry (e.g., plating all our Sterling-Silver with Rhodium)
    • In the rare instance that your piece tarnishes, it can usually be brought back to shine with a polishing cloth. We also provide a Lifetime Tarnish Guarantee if you need our assistance in bringing it back to perfect – just sent it back and we’ll fix it up or replace it.

Please feel free to contact our team if you have any other concerns at service@giftforu.co.uk